At Jewels Boutique, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help. Please review our returns policy below.
Eligibility for Returns
We accept returns within 30 days of the purchase date, provided the item is returned in its original condition and packaging. Please note the following exceptions:
Earrings: For health and hygiene reasons, earrings are not eligible for return or exchange.
Faulty Items
If you receive an item that is faulty, you are entitled to a refund or replacement within 30 days of receiving the item. If more than 30 days have passed, we will offer a repair or exchange for the faulty item.
How to Start a Return
To initiate a return, please follow these steps:
Contact Us: Click on the "Contact Us" tab located at the footer of our website or email us directly at info@myjewelsboutique.com.
Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
Await Instructions: Our team will provide you with further details, including the return address and any additional steps to complete your return.
Conditions for Returns
Returned items must be unused, undamaged, and in their original packaging.
Please include any accessories, tags, or documentation that came with the item.
Refund Process
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method and may take up to 7 business days to reflect in your account.
Questions?
If you have any questions or concerns about your return, feel free to reach out to us at info@myjewelsboutique.com. Our friendly support team is here to assist you!
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