Frequently Asked Questions
General Questions
Q: Are your jewellery pieces made of genuine materials?
A: Yes, all our jewellery is made of 100% genuine sterling silver or solid gold. We do not sell plated or imitation pieces. Quality and authenticity are our top priorities.
Q: Is your jewellery hypoallergenic?
A: Yes, our sterling silver and gold jewellery are hypoallergenic, making them suitable for most people with sensitive skin.
Q: How can I find my ring size?
A: The best option is to purchase a ring sizer, which can easily be found on eBay or Amazon at an affordable price. This ensures an accurate measurement for the perfect fit.
Shipping and Orders
Q: How long does it take to receive my jewellery?
A: Orders are dispatched within 1-3 working days, and delivery typically takes 8-10 working days.
Q: Can I track my order?
A: Yes, once your order is shipped, we will send you a confirmation email with tracking details so you can monitor your package.
Q: Do you ship internationally?
A: At the moment, we ship to the UK only, but please stay tuned for updates as we plan to expand our shipping options in the future.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days if the item is in its original condition. Earrings, however, cannot be returned for health and hygiene reasons.
Q: What happens if I receive a faulty item?
A: If you receive a faulty item, you are entitled to a refund or replacement within 30 days. After 30 days, we offer repair or exchange services. Contact us at info@myjewelsboutique.com to begin the process.
Care and Maintenance
Q: How should I care for my jewellery?
A: To maintain the beauty of your jewellery:
- Store it in a dry, cool place when not in use.
- Avoid exposing it to water, chemicals, and perfumes.
- Clean it gently with a soft polishing cloth to keep it shiny.
